Report Introduction

Letter from the Chairman Company Profile
Sustainability Strategy Awards & Recognition

Safety and Environment

Employee Health & Safety Public Safety
GHG Emissions Reductions - Introduction Air Quality/Non-GHG Emissions
Waste Management Habitat & Biodiversity
Electric Vehicles Oil to Gas Conversions
Water ISO Certification

Operational Excellence

Physical Cybersecurity & Data Privacy Ethical Business Practices
Climate Resilience Core System Upgrades
Supply Chain Governance

Customer and Community

Stakeholder Engagement & Collaboration Distributed Energy Resources
Talent Attraction, Development & Retention Workforce Diversity & Inclusion
Training & Professional Development Volunteerism


Executive Summary Data snapshot

Report Introduction

Awards & Recognition

I.D_Awards_and_RecognitionWe received many prestigious awards for operational excellence and projects that promote safety and respect for the environment. Here are a few:

ReliabilityOne Awards
We won the PA Consulting ReliabilityOne Award for Outstanding System-Wide Reliability for the eighth consecutive year, as well as the Regional ReliabilityOne Award for the Northeast. Both are presented annually to companies that deliver the most reliable electric service to customers.

DiversityInc / Hermes Creative Awards
DiversityInc recognized us as a top energy company for hiring, training, and promoting a diverse workforce. Our videos on diversity and safety received Hermes Creative Awards in 2016.

Technology Transfer Awards
Two employees shared a Technology Transfer Award from the Electric Power Research Institute (EPRI), a national energy research organization, for developing a system that protects fish, eggs, and larvae in New York’s East River near a steam and electric generating plant. The system involves putting up screens and mesh panels that reduce the plant’s impact on the river, protecting both aquatic life and one of New York’s wonderful natural resources. Ten of our engineers earned Technology Transfer Awards from the EPRI for research that will help energy companies protect their equipment and substations from the impact of solar storms.

Solar Power Player Award
For developing a smart grid innovation that lets customers install super-sized photovoltaic arrays and continue to receive reliable service, we won a Solar Power Player Award from the Solar Electric Power Association. The association helps energy companies integrate solar energy into their portfolios.

Tree Line USA
We received a Tree Line USA award from the Arbor Day Foundation for our commitment to proper tree pruning, planting, and care in our service area. The Tree Line USA award recognizes companies that promote the goals of safe and reliable electricity while maintaining healthy community forests.

NYC Dept. of Citywide Administrative Services
New York City’s Department of Citywide Administrative Services recognized us as a standout fleet that has implemented many safer-driving practices. The agency specifically applauded our rigorous training programs, peer-to-peer driver coaching, and sharing of lessons learned from drivers and crash data.

J.D. Power
We had the highest customer satisfaction score among 11 energy companies in a J.D. Power survey. The rankings were based on reliability, corporate citizenship, price, billing and payment, communications, and customer service.

We ranked No. 2 among energy companies and No. 32 overall in Newsweek magazine’s 2015 Green Rankings, which use eight criteria to measure a corporation’s environmental performance. We are also an original partner of CERES (Coalition for Environmentally Responsible Economies), a national coalition of environmental organizations, investors, and other public interest groups working with companies to address sustainability.

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