SUSTAINABLE GROWTH

Report Introduction

Letter from the Chairman Company Profile
Sustainability Strategy Awards & Recognition
TimeLine  

Safety and Environment

Employee Health & Safety Public Safety
GHG Emissions Reductions - Introduction Air Quality/Non-GHG Emissions
Waste Management Habitat & Biodiversity
Electric Vehicles Oil to Gas Conversions
Water ISO Certification

Operational Excellence

Physical Cybersecurity & Data Privacy Ethical Business Practices
Climate Resilience Core System Upgrades
Supply Chain Governance

Customer and Community

Stakeholder Engagement & Collaboration Distributed Energy Resources
Talent Attraction, Development & Retention Workforce Diversity & Inclusion
Training & Professional Development Volunteerism

 

Executive Summary Data snapshot
IV.-Customer-and-Community

Customer and Community

Customer and Community

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Con Edison is ranked No. 1 in a J.D. Power survey on customer satisfaction among large utilities in the East. The ranking is based on reliability, corporate citizenship, price, billing and payment, communications, and customer service. But we’re not resting on our laurels. We’re striving to serve our customers even better in the future. We’re in the final year of a four-year, $1 billion program to protect our equipment from severe weather events and prevent outages. Our analysis shows the improvements we’ve made—smart switches, raising equipment, building walls around equipment, and other measures—have prevented more than 70,000 customer outages.

We engage in many initiatives that benefit the people and communities we serve. Here are just a few:

  • Lower East Side Tenement Museum. The Museum preserves and interprets the history of immigration on Manhattan’s Lower East Side. Our grant supports the construction of a new classroom used to educate people about contemporary immigration.
  • Intrepid Sea, Air, & Space Museum. As part of our STEM Days Out program, middle-school students visit the Intrepid to learn about science, technology, engineering, and math. The GOALS for Girls program introduces teenage girls to women in STEM careers.
  • Grow NYC. This hands-on program teaches students to plant trees, remove invasive species, mulch and care for existing trees, build sustainable homes, build and test pizza-box solar ovens, test air and water quality, and more.
  • The Bronx Museum of the Arts. We sponsor Family Affair, a free program that gives kids and their families an opportunity to explore visual art and exhibits related to the Bronx community.
  • St. Thomas Aquinas College. A grant from Orange & Rockland supports this two-year summer STEM program, which includes a Robotics camp, Forensic Science camp, Exploring the Fibonacci Numbers camp, and Explorations in Encryption camp.

Year-in-Review

Focus AreaArts & CultureCivicsCommunityEducationEnvironmentHealthMatching GiftsTotal
Dollars Paid$2,534,200$312,000$1,715,275$3,556,340$1,247,500$3,000$594,053$9,962,368
Count193261391887617071,330
%25317361306100

Stakeholder Engagement & Collaboration

At Con Edison, we strive to put our customers and communities at the center of everything we do. Making their priorities our priorities is crucial to the success of our business and is a key part of our sustainability strategy. 

Our diverse communities are made up of the more than 10 million people who rely on our services each day. Our customers, municipalities, advocacy organizations, employees, and shareholders are all key stakeholders whose input we seek and respond to as we move our business forward.  

Distributed Energy Resources

We continue to progress toward cleaner, more efficient ways of distributing energy resources. In addition to making customers aware of energy-efficiency improvements that will help them save on their energy bills, we are working with customers and regulators to test new models for the distribution of energy. Also, we have made significant investments in renewables and large-scale battery storage.

Talent Attraction, Development & Retention

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Talent Attraction, Development & Retention

Our employees reflect the diversity of the communities we serve—47 percent are minorities and 20 percent are women. Of the 991 employees hired in 2015, 51 percent were minorities and 26 percent were women. Minorities accounted for 46 percent of all promotions in 2015. Twenty-one percent of those promoted were women. The percentage of minorities who are general managers, directors, or above rose from 28 percent to 30 percent in 2015. Women comprised 30 percent of those who are general managers, directors, or above in 2015, which is up from 29 percent in 2014.

Workforce Diversity & Inclusion

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Workforce Diversity & Inclusion

The diversity of our nearly 15,000 employees has been, and continues to be, essential to our success as a company. We remain committed to providing our employees with a workplace that fosters a culture of inclusion, equity, and respect for all. In furtherance of that goal, equal employment opportunities, affirmative action, and diversity and inclusion are fundamental principles at our company. Our commitment to these principles is as essential as our mission of providing energy services to our customers safely, reliably, and efficiently. 

Training & Professional Development

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Training & Professional Development

In 2015, our employees had the opportunity to attend 11 Strategic Issues Seminars including “Energize Your Career,” which focused on the career-development process. We’re committed to helping employees plan and achieve their professional goals. We offer coaching, career counseling, and workshops to all employees on topics such as interviewing skills, resume writing, effective communication, and conflict management. Sessions offered include Development Plan Workshop, Managing Workplace Conflict, Situational Leadership, Leadership Challenge, and Business Academy.

Volunteerism

IV.F_Volunteerism

Volunteerism

Our volunteer program gives employees, retirees, and their families a chance to donate their own time and resources to make a difference in the communities we serve. Our volunteers participate in diverse and innovative activities at nonprofits throughout metropolitan New York.

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