Con Edison is ranked No. 1 in a J.D. Power survey on customer satisfaction among large utilities in the East. The ranking is based on reliability, corporate citizenship, price, billing and payment, communications, and customer service. But we’re not resting on our laurels. We’re striving to serve our customers even better in the future. We’re in the final year of a four-year, $1 billion program to protect our equipment from severe weather events and prevent outages. Our analysis shows the improvements we’ve made—smart switches, raising equipment, building walls around equipment, and other measures—have prevented more than 70,000 customer outages.
We engage in many initiatives that benefit the people and communities we serve. Here are just a few:
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At Con Edison, we strive to put our customers and communities at the center of everything we do. Making their priorities our priorities is crucial to the success of our business and is a key part of our sustainability strategy.
Our diverse communities are made up of the more than 10 million people who rely on our services each day. Our customers, municipalities, advocacy organizations, employees, and shareholders are all key stakeholders whose input we seek and respond to as we move our business forward.
We continue to progress toward cleaner, more efficient ways of distributing energy resources. In addition to making customers aware of energy-efficiency improvements that will help them save on their energy bills, we are working with customers and regulators to test new models for the distribution of energy. Also, we have made significant investments in renewables and large-scale battery storage.
Our employees reflect the diversity of the communities we serve—47 percent are minorities and 20 percent are women. Of the 991 employees hired in 2015, 51 percent were minorities and 26 percent were women. Minorities accounted for 46 percent of all promotions in 2015. Twenty-one percent of those promoted were women. The percentage of minorities who are general managers, directors, or above rose from 28 percent to 30 percent in 2015. Women comprised 30 percent of those who are general managers, directors, or above in 2015, which is up from 29 percent in 2014.
The diversity of our nearly 15,000 employees has been, and continues to be, essential to our success as a company. We remain committed to providing our employees with a workplace that fosters a culture of inclusion, equity, and respect for all. In furtherance of that goal, equal employment opportunities, affirmative action, and diversity and inclusion are fundamental principles at our company. Our commitment to these principles is as essential as our mission of providing energy services to our customers safely, reliably, and efficiently.
In 2015, our employees had the opportunity to attend 11 Strategic Issues Seminars including “Energize Your Career,” which focused on the career-development process. We’re committed to helping employees plan and achieve their professional goals. We offer coaching, career counseling, and workshops to all employees on topics such as interviewing skills, resume writing, effective communication, and conflict management. Sessions offered include Development Plan Workshop, Managing Workplace Conflict, Situational Leadership, Leadership Challenge, and Business Academy.
Our volunteer program gives employees, retirees, and their families a chance to donate their own time and resources to make a difference in the communities we serve. Our volunteers participate in diverse and innovative activities at nonprofits throughout metropolitan New York.